Refund policy
Return and Refund Policy
We want you to be happy with your purchase. If you are not satisfied with your order, please contact us before returning any item.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and unopened
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Be in its original packaging
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Be in the same condition as when you received it
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Include your order information or proof of purchase
For hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned unless they are defective, damaged, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow your payment provider additional time to process the refund.
Return Shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.
If the item is defective, damaged, or incorrect, please contact us before sending it back so we can provide instructions.
Contact Us
If you have questions about returns or refunds, please contact us through the contact information provided on our website.